Notes: June 11, 2025

Disappointing team members, turning ICs to EMs and what drives growth

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…and now back to our notes.

#1

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• Book suggestion: Scaling People by Claire Hughes Johnson.

• "leadership is disappointing people at a rate they can absorb", typically attributed to Ronald Heifetz and Marty Linsky.

• Disappointment is the part of the performance process that leaves a lasting sour taste for managers and their staff, and it is particularly acute for top performers who can never quite get everything they desire, no matter how hard they work.